Prepare your Professional Services Team: CustomerCentric Services™ Workshop

This instructor-led workshop guides post-sales specialists to implement what has been sold and create satisfied, reference-able customers. The workshop provides the implementation organization with an understanding of the sales process, a common language, and a road map for managing internal and customer transition meetings. Participants learn how to:

• Link the delivery phase to the sales process
• Map and implement products/services to the customer’s goals
• Develop a formal implementation plan and schedule
• Communicate effectively internally and with customers
• Negotiate effectively to manage “scope creep”
• Establish and measure implementation success criteria
• Identify new sales opportunities based on changing customer requirements

Who Would Attend:
Post-Sales Implementation Consultants
Post-Sales Support

Duration:
Three days

Key Benefits:
Alignment of the sales process and delivery phase
Implementation plan that is mapped to customer requirements
Effective internal/external communications
Objective success criteria
Satisfied, reference-able, and repeat customers